Customer Support

We're here to help! Get in touch with our team.

Email Support

Send us an email and we'll get back to you as soon as possible.

hello@erasemark.com

Response Time

Our support team typically responds within:

  • 24 hours for general inquiries
  • 12 hours for technical issues
  • 6 hours for billing concerns

Frequently Asked Questions

How do I request a refund?

We offer a 14-day money-back guarantee. Visit our Refund Policy page or email us at hello@erasemark.com to request a refund.

Can I cancel my subscription anytime?

Yes! You can cancel your subscription at any time from your Subscription Dashboard. You'll continue to have access until the end of your billing period.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and Alipay through our secure payment processor.

How do I export my resume?

After creating or optimizing your resume, click the "Export" or "Download as PDF" button. Free users can export up to 3 resumes per day, while Premium users have unlimited exports.

Is my data secure?

Absolutely. We use industry-standard encryption and security practices. Read our Privacy Policy for more details.

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you.

Contact Support